Our Return Policy
An RMA # is required for all returns. This helps us in keeping track of returns. Please call or e-mail us and an RMA # will be emailed to you. Please make sure you have tried all the troubleshooting tips above before requesting an RMA for cartridges. If you are in a hurry for your exchange, please re-order the new item via our web site, and return the item you would like to receive credit for. If returning for a refund, you can expect a refund in the same form of payment within 5-7 business days of your return.
Package the supplies or cartridges carefully in the original packaging and include a copy of your invoice, with the RMA # given by support. Wrap any opened cartridges in an airtight bag to prevent ink from leaking out and staining other items in the box.
Please note that all cartridges are weighed for usage; all cartridges sent back to us that have more than 25% usage will be pro-rated accordingly.
The undersigned guarantees payment to Renu Services and understands and consents to be held personally liable for all monies due to Renu Services should their company fail or refuse to pay any monies due under the terms and conditions of sale set forth and acknowledged. Past due accounts are subject to a 1.5% per month interest. All returns must have an authorized RA#, and return freight is F.O.B. origin. Returns are subject to a 20% restocking fee, (excludes defective). Acceptance and delivery of all purchase orders is expressly conditioned upon the satisfaction of all past due accounts with Renu Services and subject to managements approval. It is agreed that the guarantor and company shall be responsible for all collection costs, including attorney fees, should it be necessary for Renu Services to commence legal action to collect monies owed by the undersigned guarantor. The undersigned agrees to these terms and conditions. The information and statements in this application are true and complete and are made for the purpose of inducing you to establish a line of credit.